The Data, Automation and Analytics Services team within Global Business Services (GBS) has been established to deliver data and digital services to client and lower costs to serve.

The Process Mining team have established themselves as a pivotal advanced analytics capability that can unlock processing capacity and value at "Client" through automated process discovery, analytics, and automated decision-support workflows. We drive data-led process performance improvements by transforming digital process data into process models using sophisticated process mining techniques. Custom analyses & workflows are built using these process models to generate the business insights needed to drive process performance improvements.

We are looking for a Process Mining Consultant to join the Process Mining team as we scale the capability and deliver process mining (Celonis) solutions across "Client".

Main duties and responsibilities

Working alongside the Senior Managers within the Process Mining team, the role will be responsible for the following activities:

• Work closely with stakeholders to help answer key business questions about the process
• Support end-to-end Process Mining initiatives
• Identify required data sources, support extraction and transformation (ETL) within the Process Mining platform
• Develop custom process models using process mining techniques
• Develop visualizations to deliver process insights to stakeholders
• Build automated workflows to facilitate pro-active process interventions

• Degree in Computer Science, Business Informatics or a comparable degree
• 1-3 years’ experience working on Process Mining or Process Data & Analytics projects
• Experience in producing visualisations to communicate process data effectively in a data visualisation tool
• Experience working with relational databases using SQL queries
• Analytical skills to be able to discover, analyse and draw insight from complex data sets
• Knowledge of at least 1 functional area processes (Finance, HR etc.) and related Source System datasets
• Excellent communication skills to work with stakeholders daily
• Energetic, organised and self-motivated
• Hands-on experience in a Process Mining Tool (Celonis, UiPath, QPR, Minit, Signavio etc.) will be a strong advantage
• Python programming skills appreciated but not required